Principal Duties and Responsibilities: Greet customers in a courteous, friendly, and professional manner using
agreed upon procedures.Listen attentively to customer needs and concerns;
demonstrate empathy.Clarify customer requirements; probe for and confirm
understanding of requirements or problem.Meet customer requirements through
first contact resolution.Confirm customer understanding of the solution and
provide additional customer education as needed.Prepare complete and accurate
work and update customer file.Communicate effectively with individuals/teams in
the program to ensure high quality and timely expedition of customer
requests.Effectively transfer misdirected customer requests to an appropriate
party.Contribute ideas on ways to resolve problems to better serve the customer
and/or improve productivity.Participate in activities designed to improve
customer satisfaction and business performance.Occasionally use decision-support
tools to answer questions.Solve problems that are sometimes unstructured and
that may require reliance on conceptual thinking.Offer solutions to issues that
are often non-standard/non-routine and require some clarification.Maintain broad
knowledge of client products and services.
Education & Professional Certifications: High school diploma or equivalent experience.
Candidate Profile: Knowledge of basic computer operations.Willingness to rotate shifts, as
needed.Ability to learn.Courteous with strong customer service
orientation.Dependable with proficient attention to detail.Good listening and
responding skills.Must be flexible with the ability to adapt to changes quickly
and think conceptually.Possess insight into self and others.Solid problem
solving skills.Some technical knowledge.
Environment, Physical & Other Requirements: Ability to perform light hand activity work at a computer/telephone station
in an office environment. Position is primarily sedentary. May stretch or stand
at workstation for short periods at employee's option, as long as such activity
does not detract from the employee's work, or interfere with other employees.
See above
The Job will require some overnight stay at the Hostel, so is best suited for the unencumbered person.
Duties will include:
Being a warm welcome to our guests with a great knowledge of Asheville
Cleaning the Hostel
Laundering sheets and towels
Regulating Rules at Hostel
working behind reception desk
Please bring your Resume by 39 N. Lexington (what will be the new brew pub the L.A.B.) Ave. Mon-Thurs between 10 and 5 and ask for Sarah
Please include how long you have lived here and references.
Do NOT call either Sweet Peas or the LAB with inquiries.
Do not e-mail me your resume
2. Resolve very complex billing issues including managing the patients expectations in escalated cases. Manage concerns that are forwarded. Exercise proper judgement on when to escalate a case or involve higher management.
3. Work with minimal supervision on a day to day basis determining how to allocate time and resources to meet the needs of the unit.
4. Able to work in a number of systems including billing systems, physician organization billing systems, document imaging, eligibility verification systems (NEHEN,
payer web sites) and other document backup on a day to day basis. (THIS WOULD BE FANTASTIC)!
5. Prepare weekly and monthly reports as required to update department management with regard to key unit metrics, performance and unit trends.
6. Effectively, patiently and professionally manage patients who may be frustrated or upset with their bill.
7. Able to hire, train, mentor, discipline and termination of all staff.
8. Maintain HIPAA Privacy standards in a unit with very high levels of public contact.
9. Manage on special projects as directed.
10. Performs other duties, tasks, or projects as assigned.
Job Qualifications and Requirements:
Knowledge of Word, Excel, and Outlook required to perform all routine work including, document preparation and worksheet presentation.
Familiarity with medical/hospital billing systems and third party payment processes.
Excellent verbal and written business communication skills sufficient to clearly document issues and communicate with patients and senior management.
MUST HAVE More than 5 yrs of related medical billing and/or customer service experience is required. At least 3 years of supervisory experience.